Job Description

We are looking for a Sales Order Coordinator to efficiently manage sales order punching and ensure smooth operations in the ERP system. The ideal candidate will have strong attention to detail, accuracy in data entry, and knowledge of ERP workflows related to order processing, inventory, and customer communication.

Key Responsibilities:

1. Sales Order Punching & Processing

• Managing "Sales Blanket Open" for order entry.
• Identify stock location based on product type and warehouse allocation.
• Search customer details, enter location codes, and input PL description for products.
• Verify item quantities, confirm orders, and release sales order for further processing.

2. ERP Management & Order Accuracy

• Ensure correct pricing, discount application, and order validation before finalizing.
• Amend orders as required by accessing "Sales Orders Open" and verifying details.
• Process adding or removing quantity in BSO and reinitiate complete order flow.
• Troubleshoot common ERP errors related to stock availability, data entry mistakes, or system discrepancies.

3. Stock Checking & Customer Order Verification

• Check stock using Outstanding Report (Item-wise & Party-wise) to validate availability.
• Cross-check order details against inventory records and update in ERP.
• Ensure pending orders are properly allocated and fulfilled when stock becomes available.
  1. Customer Support & Dispatch Query Resolution

• Coordinate with warehouse staff for shipment confirmation in response to customer inquiries.

• Ensure timely correction of any wrong entry made during order processing to prevent delays or errors.

5. Payment Follow-Up & Credit Limit Management

• Ensure timely payment collections from dealers while maintaining their credit limits.
• Track outstanding payments and follow up to minimize defaults.

6. Inventory Planning & Coordination

• Plan inventory based on assigned targets and category requirements.
• Work closely with ASMs to ensure availability and optimum stocking levels.

7. ASM Coordination & Performance Tracking

• Maintain daily follow-ups with ASMs to track and enhance their feedback accuracy.
• Ensure effective communication and alignment on business strategies.

8. Brand Awareness & Marketing Initiatives

• Identify trade and digital marketing requirements to enhance brand visibility.
• Ensure timely updates and communication of key product information to dealers.

9. Enhancing Dealer Satisfaction & Relationship Management

• Strengthen dealer engagement through personalized initiatives, including:
  • Birthday and anniversary wishes.
  • Monthly grievance resolution calls.
  • Organizing field visits and dealer meets (Field visits applicable for male employees).

10. Inter-departmental Coordination

• Facilitate smooth communication between sales, marketing, finance, and logistics teams.
• Address operational challenges effectively by liaising across departments.